Privacy policy

Markets and Event Management Australia (MEMA)

This Privacy Policy describes how Markets and Event Management Australia (MEMA) ACN 568 635 624 03 collects, holds, uses and discloses personal information consistent with the Privacy Act 1988 and the Australian Privacy Principles found in that Act.

This Privacy Policy is also notification to individuals of the matters required to be notified by the Australian Privacy Principles.

Overview
Markets and Event Management Australia (MEMA) specialises in designing, coordinating and managing markets and events. It collects, holds, uses and discloses personal information to perform its functions and activities as a provider of these services.

Collection of personal information
The kinds of personal information that Markets and Event Management Australia (MEMA) collects and holds include:

· name;

· contact details (for example, residential & postal address, email address, telephone number(s), facsimile number);

· occupation, such as company and position;

· financial information, such as your credit/debit card number, security number, expiry date or other billing information;

· passport details;

· frequent flyer details;

· health information, such as information about your dietary requirements, health issues and physical disabilities (if any); and

· other details relevant to your attendance at an event.

Where practical, Markets and Event Management Australia (MEMA) collects personal information directly from you when we deal with you in person, by telephone, letter, facsimile, email or when you visit our website. For example, we may collect your personal information when you:

· make enquiries about our services or events;

· enter our competitions or promotions;

· complete our surveys;

· subscribe to receive marketing materials from us;

· provide feedback to us; or

· apply for a job or work experience with us.

If you do not provide us with your personal information, we may not be able to provide you with our services or offer you a job or work experience.

In some circumstances Markets and Event Management Australia (MEMA) may collect personal information from third parties such as an employer or event host.

Use and disclosure of information
The purposes for which Markets and Event Management Australia (MEMA) uses personal information include:

· to establish and manage accounts;

· to communicate with you in relation to services;

· to provide products and services;

· to send marketing communications to which you have subscribed;

· to send notifications regarding any competitions or promotions to which you are an entrant;

· to obtain feedback from you;

· to improve and develop services and support including through quality control, research and data analysis activities;

· to update you on services;

· for recruitment purposes, including to advise an individual as to the status of a job vacancy or a work experience or internship placement;

· to respond to any complaint made by you;

· manage our accounts payment and order systems;

· improve our internal procurement management processes;

· improve our relationship with our suppliers; and

· other secondary or ancillary purposes.

Disclosure of personal information to third parties
In order to deliver our services, Markets and Event Management Australia (MEMA) may need to disclose your personal information to third party suppliers who support the operation of our business such as travel agents, caterers, accommodation providers, credit card processors, freight agents and the like.

Markets and Event Management Australia (MEMA) will not disclose personal information to parties outside Markets and Event Management Australia (MEMA), other than for a purpose directly related to our business or in the course of providing our services.

Disclosure to third party software and technology providers
Markets and Event Management Australia (MEMA) utilises third party software and technologies to record, store and manage personal information collected by us.

When you subscribe to our digital marketing communications or enter an online competition or promotion the information generated is transmitted to our Campaign Monitor. This information is then used for the purpose of compiling the Markets and Event Management Australia (MEMA) database. We do not (and will not allow any third party to) use Campaign Monitor to view or collect any personal information from the Event Planet database. For further information about the Campaign Monitor Privacy Policy please visit https://www.campaignmonitor.com/privacy/.

When you visit certain sections of the Markets and Event Management Australia (MEMA) website, Google Analytics, the website analytics service provided by Google, Inc (“Google”), will place cookies on your computer’s browser. The information generated by the cookies is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to the site and its pages, the average time spent on the site and the pages viewed. We do not (and will not allow any third party to) use Google Analytics to track or to collect any personal data of visitors to our website. We do not associate any data gathered via the use of cookies with any personal data from any source as part of our use of Google Analytics. For further information about the Google Analytics Privacy Policy, please visit http://www.google.com/intl/en)ALL/privacypolicy.html.

Disclosure required or authorised by law
Your personal information may be disclosed to other parties where you have agreed or it is required or authorised under an Australian law or by court/ tribunal orders.

Overseas disclosure of personal information
In order to provide you with our services, your personal information, such as your contact details, may be disclosed to an overseas recipient, and in particular to Markets and Event Management Australia (MEMA) third party software and technology providers, customers and suppliers who are located overseas. We currently deal with numerous international organisations which are based in many different countries including USA, Canada, UK, India, China, Singapore, Malaysia and New Zealand. This list of countries will change from time to time. If you have any specific questions about where or to whom your personal information will be sent, please contact us or email: contact@marketsandevents.com.au

Security
Markets and Event Management Australia (MEMA) has implemented a range of security measures to prevent the misuse, interference, loss, unauthorised access, modification or disclosure of your personal information. These include:

· Secure Sockets Layer and other encryption technologies;

· firewalls and intrusion detection systems;

· virus protection back-ups;

· restricted access; and

· regular server vulnerability and penetration testing.

Personal information received by Markets and Event Management Australia (MEMA) may only be accessed by its authorised employees and contractors who may require access in connection with the purposes described in this Privacy Policy.

Markets and Event Management Australia (MEMA) regularly reviews security and encryption technologies and strives to protect any personal information provided to us.

Access to information
In order to provide you with our services, Markets and Event Management Australia (MEMA) relies on the accuracy of personal information that you provide. You should promptly notify Markets and Event Management Australia (MEMA) if there are any changes to your personal information, by contacting Markets and Event Management Australia (MEMA) by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

You can request access to personal information that Markets and Event Management Australia (MEMA) holds about you, and you can request that Markets and Event Management Australia (MEMA) corrects that personal information. Markets and Event Management Australia (MEMA) will give you access to your personal information, and will take reasonable steps to correct it if Markets and Event Management Australia (MEMA) considers that it is incorrect, unless there is a law that allows or requires us not to.

If Markets and Event Management Australia (MEMA) refuses to give you access to your personal information, or to correct it, Markets and Event Management Australia (MEMA) will notify you in writing and will provide reasons.

If you would like to access or correct your personal information, please contact us by email at contact@marketsandevents.com.au.

Complaints
If you wish to make a complaint to Markets and Event Management Australia (MEMA) about how we have handled your personal information, you should forward a written complaint to
Markets and Event Management Australia (MEMA)

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Post PO BOX 1035, Capalaba, QLD 4157

Markets and Event Management Australia (MEMA) will respond in writing within 30 days of receipt of a complaint.

If the complaint remains unresolved, you have the option of notifying the Office of the Australian Information Commissioner (OAIC). Contact details can be found at OAIC’s website: www.oaic.gov.au.

Changes to our privacy policy
Markets and Event Management Australia (MEMA) may amend this Privacy Policy from time to time. If Markets and Event Management Australia (MEMA) makes any substantial changes in the way it collects, holds, uses or disclose personal information, Markets and Event Management Australia (MEMA) will publish an updated Privacy Policy on its website.